Refund policy

BOJrart-Collaborative Studio Design & Development Return Policy

Our Commitment At Bojrart, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you encounter any issues with your order, we're here to help.

Returns and Exchanges Due to the custom nature of our products, we only accept returns and exchanges under the following conditions:

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 14 days of receiving your order. Provide photos or videos of the issue to help us process your request.

  • Incorrect Items: If you receive an incorrect item, please notify us within 14 days. Provide your order number and a description of the discrepancy.

Replacement Process For eligible returns, we offer a replacement of the item at no additional cost. Refunds are not available. Once we receive and verify the proof of the issue, we will process the replacement and notify you of the next steps.

Non-Returnable Items Due to the custom nature of our products, we do not accept returns or exchanges for items that are:

  • Custom-made or personalized

  • On sale or clearance

  • Not defective or damaged

How to Initiate a Return

  1. Contact our customer service team at partner@collaborativestudiodesign.com within 14 days of receiving your order.

  2. Provide your order number and detailed photos or videos of the issue.

  3. Our team will review your request and provide instructions for the replacement process.

Shipping Costs

  • We cover the shipping costs for replacements due to defective, damaged, or incorrect items.

  • If the issue is not related to a defect or damage, the customer is responsible for any shipping costs.

Contact Us For any questions or concerns about our return policy, please contact us at partner@collaborativestudiodesign.com. We're here to assist you and ensure your satisfaction.